Frequently Asked Questions
Everything you need to know about our freight, shipping and logistics services.
GENERAL QUESTIONS
1. What services does BritTrack provide?
BritTrack provides comprehensive logistics solutions including:
Road Freight (UK & Europe)
Air Freight (International & Priority)
Sea Freight (FCL & LCL shipping)
Customs Clearance
Warehousing & Distribution
Real-Time Shipment Tracking
2. Do you operate internationally?
Yes. We operate across the UK, Europe, and worldwide through our trusted global freight partners.
3. How can I track my shipment?
You can track your shipment using your tracking number:
Visit the Track Shipment page
Enter your tracking number
View real-time updates
4. How can I request a quote?
You can request a quote by:
Completing the Get a Quote form
Contacting our support team
Sending an email enquiry
We aim to respond within 24 hours.
5. How do I contact BritTrack?
You can contact us via:
Contact Form
Official company email
Customer support telephone (if listed)
Our team operates during UK business hours.
6. How do I file a complaint?
If you are dissatisfied with our service:
Submit your complaint via our Complaints Procedure page
Provide full shipment details
Our team will respond within 3–5 working days
SHIPPING QUESTIONS
7. What is the difference between FCL and LCL shipping?
FCL (Full Container Load):
You use the entire container exclusively.
LCL (Less than Container Load):
You share container space, reducing costs for smaller shipments
8. How long does delivery take?
Delivery time depends on:
Shipping method
Destination
Customs clearance
Cargo type
Typical timeframes:
UK Road Freight: 1–3 working days
Air Freight: 2–7 working days
Sea Freight: 15–45 days
9. Do you offer cargo insurance?
Yes. Cargo insurance is available upon request and is recommended for:
High-value goods
International shipments
Fragile cargo
10. What items are restricted or prohibited?
Restricted items may include:
Hazardous materials (without declaration)
Illegal goods
Certain chemicals
Perishables (without approval)
Contact us before shipping if unsure.
11. Can you handle oversized or project cargo?
Yes. We specialise in:
Heavy machinery
Industrial equipment
Construction materials
Oversized freight
Custom logistics planning is available.
12. Do you provide warehousing services?
Yes. We offer:
Short-term storage
Long-term warehousing
Inventory management
Secure monitored facilities
📄 DOCUMENTATION & PAYMENTS
13. Do you handle customs clearance?
Yes. We manage:
Import & export declarations
Commercial invoices
Bills of lading
VAT & duty processing
Compliance documentation
14. What documents are required for international shipping?
Typical documents include:
Commercial Invoice
Packing List
Bill of Lading / Air Waybill
Customs Declaration
Import/Export License (if applicable)
Our team will guide you through the process.
15. What payment methods do you accept?
We accept standard business payment methods, including:
Bank transfer
Approved corporate payments
Invoice-based billing (for registered clients)
Payment terms are agreed prior to shipment confirmation.
16. What happens if my shipment is delayed?
In rare cases of delay:
We provide updated tracking
Our team investigates immediately
Customers receive revised timelines
Transparency and communication are our priorities.