Track Shipment

Privacy Policy

BritTrack Logistics Ltd

Effective Date: [20/10/2008]

Last Updated: [01/01/2026]

1. Introduction

BritTrack Logistics Ltd (“BritTrack”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you:

  • Use our website

  • Request shipping quotes

  • Track shipments

  • Use our freight & logistics services

  • Contact us via phone, email, or web forms

BritTrack complies with:

  • The UK General Data Protection Regulation (UK GDPR)

  • The EU General Data Protection Regulation (EU GDPR)

  • The UK Data Protection Act 2018

  • Applicable international data protection laws

If you are located in the European Union, this policy also applies under Article 3 of the EU GDPR.

2. Data Controller Information

Data Controller:

BritTrack Logistics Ltd

Email: [email protected]

For EU data subjects, BritTrack acts as the data controller when processing personal data in connection with its services.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

A. Identity Data

  • Full name

  • Company name

  • Job title

B. Contact Data

  • Email address

  • Telephone number

  • Billing address

  • Delivery address

C. Shipment Data

  • Sender & recipient details

  • Tracking numbers

  • Cargo descriptions

  • Customs documentation information

D. Financial Data

  • Payment records

  • Transaction references

    (Note: BritTrack does not store full card details.)

E. Technical Data

  • IP address

  • Browser type & version

  • Device type

  • Time zone settings

  • Cookies & analytics data

F. Communication Data

  • Emails sent to us

  • Support requests

  • Complaint submissions

4. Legal Basis for Processing

We process personal data under the following lawful bases:

Performance of a Contract

  • To deliver freight services

  • To manage shipments

  • To provide tracking access

Legal Obligation

  • Customs declarations

  • Regulatory compliance

  • Financial record retention

Legitimate Interests

  • Service improvement

  • Fraud prevention

  • Business operations

  • Website security

Consent

  • Marketing communications (where applicable)

  • Optional cookies

5. How We Use Your Data

We use personal data to:

  • Process shipment bookings

  • Manage freight and logistics operations

  • Provide tracking updates

  • Issue invoices

  • Handle customs clearance

  • Respond to inquiries and complaints

  • Improve website functionality

  • Ensure regulatory compliance

6. International Data Transfers

As an international freight provider, personal data may be transferred outside the UK and EU where necessary for:

  • International shipping coordination

  • Customs authorities

  • Overseas logistics partners

Where data is transferred outside the UK/EU, we ensure:

  • Adequacy decisions are in place; or

  • Standard Contractual Clauses (SCCs) are implemented; or

  • Equivalent lawful safeguards are applied.

7. Data Sharing

We may share data with:

  • Customs authorities

  • Freight carriers

  • Port & airport operators

  • Warehousing providers

  • IT service providers

  • Payment processors

  • Legal & regulatory authorities

We do not sell personal data.

8. Data Retention

We retain personal data only as long as necessary:

  • Shipment records: up to 7 years (financial compliance)

  • Customs documentation: per legal requirements

  • Marketing data: until consent withdrawn

  • Complaint records: up to 6 years

Data is securely deleted when no longer required.

9. Data Security

We implement appropriate technical and organisational security measures, including:

  • SSL encryption

  • Secure hosting infrastructure

  • Access controls

  • Firewall protection

  • Role-based access permissions

However, no transmission over the internet is 100% secure.

10. Your Rights (UK & EU Residents)

Under the UK GDPR and EU GDPR, you have the right to:

  • Access your data

  • Rectify inaccurate data

  • Erase personal data (“Right to be Forgotten”)

  • Restrict processing

  • Object to processing

  • Data portability

  • Withdraw consent

  • Lodge a complaint with a supervisory authority

UK Supervisory Authority:

Information Commissioner’s Office (ICO)

www.ico.org.uk

EU residents may lodge complaints with their local Data Protection Authority.

11. Cookies & Tracking Technologies

BritTrack uses cookies to:

  • Enable website functionality

  • Analyse traffic

  • Improve user experience

You may manage cookie preferences via your browser or our cookie consent banner.

For full details, see our Cookie Policy.

12. Marketing Communications

We may send marketing emails where:

  • You have opted in; or

  • You are an existing business customer (legitimate interest basis).

You may unsubscribe at any time.

13. Automated Decision Making

BritTrack does not engage in automated decision-making that produces legal or similarly significant effects.

14. Children’s Data

Our services are not directed to individuals under 18. We do not knowingly collect data from minors.

15. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on our website.

16. Contact Us

If you have questions about this Privacy Policy:

Email: [email protected]