Track Shipment

TERMS & CONDITIONS

BritTrack Logistics Ltd

Effective Date: [20/10/2008]

Last Updated: [01/01/2026]

1. Definitions

In these Terms:

  • “Company” means BritTrack Logistics Ltd.

  • “Customer” means the shipper, sender, consignee, or contracting party.

  • “Goods” means cargo, freight, packages, containers, or items handled.

  • “Services” means transport, warehousing, customs clearance, distribution, and related logistics services.

  • “Convention” refers to applicable transport conventions (CMR, Montreal, Hague-Visby, etc.).

2. Scope of Application

2.1 These Terms govern all services provided by the Company within the United Kingdom, European Union, and internationally.

2.2 These Terms override any conflicting terms proposed by the Customer unless expressly agreed in writing by a Director of the Company.

2.3 By booking services, the Customer confirms acceptance of these Terms.

3. Regulatory Framework

Services may be governed by:

  • UK Carriage of Goods by Road Act 1965 (CMR Convention)

  • EU CMR Convention

  • Montreal Convention (Air)

  • Hague-Visby Rules (Sea)

  • UK Consumer Rights Act 2015 (where applicable)

  • EU Commercial & Transport Directives

Where international conventions apply, liability shall be determined strictly in accordance with those conventions.

4. Customer Obligations

The Customer warrants that:

4.1 All information provided is accurate and complete.

4.2 Goods are properly packaged, labelled, and compliant with applicable regulations.

4.3 All customs documentation is accurate and lawful.

4.4 The Goods are not prohibited, restricted, hazardous, illegal, or counterfeit unless expressly declared and accepted.

The Company shall not be liable for delays, losses, fines, or seizures caused by inaccurate documentation.

5. Prohibited & Restricted Goods

The Company reserves the right to refuse carriage of:

  • Illegal goods

  • Dangerous goods not properly declared

  • Counterfeit or restricted items

  • Perishable goods without written acceptance

  • Cash, precious metals, or high-value items unless insured

Undeclared dangerous goods may result in immediate termination of service without refund.

6. Charges & Payment

6.1 All charges are payable as invoiced.

6.2 The Company may require advance payment.

6.3 Late payments may incur interest at 8% above the Bank of England base rate.

6.4 The Company retains a general lien over Goods for unpaid sums.

7. Liability Limitations (Very Strong Protection Section)

7.1 The Company’s liability is strictly limited to statutory transport convention limits unless additional insurance is purchased.

Road (CMR)

8.33 SDR per kilogram of gross weight lost or damaged.

Air (Montreal)

22 SDR per kilogram.

Sea (Hague-Visby)

666.67 SDR per package or 2 SDR per kilogram (whichever higher).

7.2 The Company shall not be liable for:

  • Loss of profits

  • Business interruption

  • Consequential losses

  • Regulatory penalties

  • Indirect damages

  • Loss arising from customs seizure

  • Loss caused by force majeure

7.3 Liability shall never exceed the amount paid for the service.

7.4 No employee or agent has authority to increase liability unless confirmed in writing by a Director.

8. Insurance

8.1 Standard liability is limited under conventions.

8.2 Additional cargo insurance must be declared and paid for before dispatch.

8.3 Failure to declare value limits compensation.

9. Delivery & Delay

9.1 Delivery dates are estimates only.

9.2 The Company shall not be liable for delays caused by:

  • Customs

  • Port congestion

  • Government inspections

  • Weather conditions

  • Carrier disruptions

  • Regulatory intervention

10. Customs Clearance

10.1 The Customer acts as importer/exporter of record unless otherwise agreed.

10.2 The Customer is responsible for:

  • Duties

  • Taxes

  • Regulatory compliance

  • Fines arising from documentation errors

10.3 The Company acts solely as agent for customs processing unless explicitly contracted otherwise.

11. Claims Procedure

11.1 Claims must be submitted:

  • Within 24 hours for visible damage

  • Within 7 days for concealed damage

  • Within 21 days for delay

11.2 Failure to comply invalidates claim rights.

12. Force Majeure

The Company shall not be liable for events beyond reasonable control, including:

  • War

  • Strikes

  • Natural disasters

  • Government actions

  • Border closures

  • Pandemics

13. Suspension & Termination

The Company may suspend or terminate services if:

  • Payment is overdue

  • Goods are unsafe

  • Documentation is false

  • Legal compliance risks arise

No refunds shall be payable for termination due to Customer breach.

14. Data Protection

Personal data is processed in accordance with UK GDPR and EU GDPR regulations.

See Privacy Policy for details.

15. Jurisdiction & Governing Law

UK Customers

Governed by the laws of England & Wales.

EU Customers

Where applicable, disputes may be governed by EU jurisdiction regulations.

Courts of England & Wales shall have exclusive jurisdiction unless Convention law requires otherwise.

16. Severability

If any clause is deemed invalid, the remainder shall remain enforceable.

17. Amendments

The Company may update these Terms at any time.